UOE Portal Privacy Policy — How We Handle Your Personal Data

1. Introduction

UOE Portal is committed to handling the personal data of its users with care and transparency. This Privacy Policy explains what information is collected when you register an account, make a deposit in PKR, place bets on cricket or PSL, play casino games or use any other feature of the platform — on desktop or through the UOE Portal app for Android and iOS.

By registering and using UOE Portal, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is collected or used, you should not register an account. This policy applies to all users of the platform regardless of the device or method of access used.

This policy should be read alongside the Terms and Conditions, which govern your overall use of the platform.

2. Data We Collect

UOE Portal collects only the data that is necessary to operate your account, process transactions and provide a functioning platform. The main categories of personal data collected are outlined below.

Registration and Identity Data

• Full name as it appears on your identity document
• Date of birth (to verify that you are 18 or over)
• Email address
• Mobile number
• Residential address (for verification purposes)
• Username chosen at registration

Identity Verification Documents

• Copy of a valid national identity card (CNIC) or passport
• Proof of address documentation when requested
• Payment method verification (where required)

Transaction and Financial Data

• Deposit and withdrawal amounts in PKR
• Payment method used (JazzCash, Easypaisa, Raast, bank transfer, card details as applicable)
• Transaction history and timestamps
• Account balance history

Betting and Gaming Activity

• Sports markets wagered on — including cricket, PSL, T20 matches, football and esports
• Casino and slot game sessions, stakes and results
• Bet history, winnings and bonus usage
• VIP programme activity and tier progression

Technical and Device Data

• IP address and approximate location derived from it
• Device type, operating system and browser version
• App version (where applicable)
• Session timestamps, login history and session duration
• Cookies and similar tracking data (see Section 7)

Communication Data

• Support queries and chat or email correspondence with the UOE Portal team
• Records of complaints or disputes raised through the platform

3. How We Collect Your Data

Most of the data UOE Portal holds about you is provided directly by you — through the registration form, during identity verification, when making a deposit or withdrawal, or when you contact the support team. Some data is collected automatically as you use the platform — for example, device and session data is captured when you log in, and betting activity is recorded as you place bets or play casino games.

In some cases, data may be received from third-party payment processors — such as JazzCash, Easypaisa or Raast — to confirm that a transaction has been completed. This is limited to transaction confirmation data and does not include full payment credentials stored outside of those processors.

4. How We Use Your Data

UOE Portal uses your personal data strictly for the purposes of operating and improving the platform. We do not use your data for any purpose that is unrelated to the services you have signed up for. The main uses of your data are as follows:

• Account management: Creating and maintaining your UOE Portal account, verifying your identity and ensuring only you can access your account.
• Processing transactions: Handling deposits and withdrawals in PKR through supported payment channels including JazzCash, Easypaisa, Raast, bank transfer and cards.
• Providing betting and gaming services: Settling bets on cricket, PSL, T20 internationals, football, esports and casino games; calculating winnings; managing bonus eligibility and wagering requirements.
• Platform security and fraud prevention: Detecting and investigating suspicious activity, duplicate accounts, bonus abuse and any conduct that violates the Terms and Conditions.
• Customer support: Responding to your questions, resolving disputes, processing responsible gaming requests such as deposit limits and self-exclusion.
• Responsible gaming tools: Monitoring for patterns that may indicate problem gaming behaviour and making self-management tools available to you.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the platform experience, app performance, betting markets and game selection.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates, security alerts and — where you have opted in — promotional offers.

UOE Portal will not use your personal data for automated decision-making that produces significant legal effects on you without providing an opportunity to request human review.

5. Payment Data

All financial transactions on UOE Portal are denominated in Pakistani Rupees (PKR). When you make a deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit or credit card, the transaction is processed through the relevant payment provider's secure infrastructure.

UOE Portal does not store full card numbers, CVV codes or complete mobile wallet credentials on its own servers. Payment processing is handled by the respective providers, and UOE Portal receives only a confirmation reference and transaction amount needed to credit your account balance.

Transaction records — including amounts, dates and payment method type — are retained as part of your account history for security, dispute resolution and account management purposes. These records are accessible to you through your account's transaction history section.

6. Sharing of Your Data

UOE Portal does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only in the limited circumstances described below:

Payment Processors

When you make a deposit or withdrawal, necessary transaction data is shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — to complete the transaction. These providers are independent data controllers and have their own privacy practices.

Identity Verification Services

If you are required to complete identity verification, your documents may be reviewed through a third-party verification service. This service processes your data solely for the purpose of confirming your identity and is bound by confidentiality obligations.

Technology and Infrastructure Providers

UOE Portal uses hosting, cloud infrastructure and software providers to run the platform. These providers may process data on behalf of UOE Portal as data processors, and are contractually required to handle it only for the specific purpose of providing their service to us.

Legal and Security Requirements

If UOE Portal is required to disclose data by a valid legal process, court order or to protect the security and integrity of the platform and its users, data may be shared with the relevant authority. UOE Portal will not share data beyond what is strictly required by any such process.

Business Transfers

In the event of a merger, acquisition or sale of assets, user data may be transferred as part of that transaction. Users will be notified of any such transfer and the applicable privacy terms will be communicated before the transfer takes effect.

7. Cookies and Tracking Technologies

UOE Portal uses cookies and similar technologies to operate the platform, keep you logged in, remember your preferences and analyse how the platform is used. Cookies are small text files placed on your device when you visit the site or use the app.

Types of Cookies Used

You can manage cookie preferences through your browser settings. Disabling essential or security cookies will affect your ability to use the platform and is not recommended. Disabling analytics or functional cookies will not prevent you from accessing your account or placing bets.

8. Data Security

UOE Portal applies technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These measures include:

• HTTPS encryption for all data transmitted between your device and UOE Portal's servers
• Encryption of sensitive data fields stored in our databases
• Access controls limiting which staff members can view personal data, on a need-to-know basis only
• Regular security reviews of platform infrastructure and authentication systems
• Two-factor authentication options for user accounts to reduce the risk of unauthorised access

While UOE Portal takes security seriously and applies industry-standard protections, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you suspect your account has been compromised, contact support immediately and change your password without delay.

9. Data Retention

UOE Portal retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal, security and dispute resolution obligations. The general retention principles applied are:

• Active accounts: All account data is retained for the duration of the account and for a minimum period after closure to allow for any outstanding disputes or queries to be resolved.
• Transaction records: Financial transaction history in PKR is retained for an extended period for security auditing and fraud prevention purposes.
• Identity verification documents: Held for the period required after account closure and then securely deleted.
• Support correspondence: Retained for a standard period following resolution of the relevant query.
• Anonymous analytics data: Aggregated usage data from which individual users cannot be identified may be retained indefinitely for platform improvement purposes.

When data is no longer required, it is securely deleted or permanently anonymised so that it can no longer be associated with any individual user.

10. Your Data Rights

As a UOE Portal user, you have the following rights in relation to the personal data held about you. To exercise any of these rights, contact the support team using the details in Section 13.

• Right to access: You can request a copy of the personal data UOE Portal holds about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that it be corrected. Some changes — such as name or date of birth — may require identity verification to process.
• Right to deletion: You can request deletion of your personal data. This right is subject to UOE Portal's legal and security obligations — for example, transaction records may need to be retained for a period following account closure regardless of a deletion request.
• Right to restrict processing: In certain circumstances you can request that UOE Portal limits how your data is used while a concern is being reviewed.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. This will not affect any processing that took place before the withdrawal.
• Right to opt out of marketing: If you have previously opted in to promotional communications, you can opt out at any time through your account settings or by contacting support.

UOE Portal will respond to data rights requests within a reasonable timeframe. Complex requests may take longer; you will be kept informed of progress if that is the case.

11. Minors and Age Restriction

UOE Portal is strictly an adult platform. No person under the age of 18 is permitted to register an account or use any feature of the platform. Age verification is conducted during registration and may be required again at the point of the first withdrawal.

UOE Portal does not knowingly collect personal data from anyone under 18. If it is discovered that an account has been registered by a minor, that account will be closed immediately, any balance will be forfeited, and all associated data will be deleted in accordance with our data retention procedures. If you are a parent or guardian and believe a minor may have registered using your payment details or personal information, contact support immediately.

12. Updates to This Privacy Policy

UOE Portal may update this Privacy Policy from time to time to reflect changes to the platform, the data we collect, how we use it, or in response to any other relevant developments. When material changes are made, you will be notified via an on-screen notice on your next login, or by email if a valid address is registered to your account.

The updated policy will always be available on this page with a revised effective date at the top. Continued use of the platform following notification of changes constitutes acceptance of the updated policy. If you do not accept an update, you should stop using the platform and contact support to close your account.

13. Contact and Data Enquiries

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a potential data security issue, please contact the UOE Portal support team. The team handles all privacy-related queries directly and aims to respond within a reasonable timeframe.

Email: [email protected]

For responsible gaming queries — including deposit limits, self-exclusion or cooling-off periods — visit the Responsible Gaming page for the full list of available tools and how to access them from your account.